E-mail Settings

This section lists all available In-commerce events. Each event has a description, a type – ‘User’ or ‘Admin’, a status – ‘Enabled’, ‘Front-end Only’, and a ‘From/To User’. The description hints about when the event occurs. The type indicates whether the email notification will be sent to the front-end user, or the administrator. The status ‘Enabled’ signifies that the email notifications for this event are enabled for both the front-end and the Administrative Console. The Front-end Only’ status means that the notifications will be sent only when the event occurs on the front end. The ‘Disabled’ status means no notifications will be sent when this event occurs. The ‘From/To User’ field specifies the ‘From’ email for front-end user notifications, and the ‘To’ email for the administrative notifications. The other, matching pair of addresses (‘To’ for the front, and ‘From’ for the admin) is automatically determined by the system based on who initiated the event. The event notification status can be changed by clicking on the toolbar buttons – ‘Enable’ to enable the notification, ‘Disable’ to disable it, and ‘Front Only’ (icon with a monitor) to set to ‘Front-end Only’ status.

• Backordered product added to inventory - this event fires when a product, which has been out of stock and backordered, is added to the inventory. The emails will go out to all customers with pending orders for this product.
• Backorder fulfilled – this event fires when a backorder is fulfilled, and is eligible to be processed. The email goes out to the customer who has placed the order.
• Backorder processed – this event fires when a backorder is processed (shipped), and it goes out to the customer who has placed the order.
• Order approved – this event fires when a regular pending order is approved, and it goes out to the customer who has placed the order.
• Order denied – this event fires when a regular pending order is denied, and it goes out to the customer who has placed the order.
• Order shipped – this event fires when a regular order is shipped, and it goes out to the customer who has placed the order.
• New order submitted– this event fires when a new order has been placed, and it goes out to the designated administrator.
• Order confirmation– this event fires when a new order has been placed, and it goes out to the customer who has placed the order as the confirmation.