Backorders

This tab displays all Backorders. A backorder is the order where at least one of the products was out of stock (or below the minimum stock threshold) at the time the order was placed. These orders could not be processed at the time they were placed, and are awaiting processing in the status of “backorder”.
Backorders can only be denied or processed. A backorder can be processed automatically or manually, depending on the configuration under General Settings section. If the automatic fulfillment is turned on, as soon as more inventory arrives for an item, the In-commerce system will automatically process backorders, starting with the oldest (by the date and time of the order placement). In the automatic mode, the administrator will not be able to process a backorder manually, because by the time he or she clicks on the Backorder section, all of the eligible items will be already processed. In the manual mode, the administrator has to select one or more backorders and process them. Only those orders, which are eligible (there is enough inventory) can be processed.
This section has the following action buttons in the toolbar:

• Edit – edits the selected orders (as with any other list in In-portal, you can edit multiple items at once). You can only edit the administrator comments at this stage.
• Clone – creates a complete copy of the order, but assigns it a new order number, resets the status to “Incomplete” and clears any shipping dates and payment receipt confirmations. This is very useful for re-ordering – creating new orders for the same products to the same customer, as well as modifying orders when they have already been processed – to do this, clone the order and deny the original.
• Process – tries to fulfill the order. If there is enough inventory, the order becomes approved for shipping, and attains the “To Ship” status. Otherwise, nothing changes, and you receive a message saying that processing failed (due to insufficient inventory).
• Deny – denies the order, setting its status to “Denied”. All order information is left as-is, however when an order is denied, you can only archive it. Such order cannot be approved, shipped or processed any more.
• Print – prints the order invoice.